Friday, September 2, 2011
North American Van Lines Complaints - Moving company rip off
The quote was competitive out of the 6 mvoing companies I had considered. Part of the contract was to store my household items till I found my new home in MI. When the move took place Rainbow showed its true color; guranteed price quote was a ploy to get business, the actual bill of lading was a good 25 % higher. When I argued they simply started blaming North American Van Lines, the principal, for the revision and never got down to explain why they singed on a guaranteed quote. I was desperate having signed to take possession of the new house and I had no choice but to accept. Our carpet cleaning went through the window to accomodate the unfriendly driver. Rainbow Movers is a rip off, unfriendliest and inconsiderate Moving Company one should be wary off. Every single piece of furniture either gouged or broken. Kitchen stuff-expensive pots and pans and appliances gone. We paid an extra thousand for insurance and have not collected a penny after 2 years. We have paid dearly twice over of the mistake of using these horrible movers. They can easily post their own favorable reviews so beware. If a customer is given a Guaranteed Price, neither Rainbow Movers or NAVL can legally charge more money as described above with a few exceptions. For example, if your Guaranteed Price was for a specific period of time for storage and you exceed that period, than yes you have to pay for the actual of amount of time you need storage. North American Van Lines
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