North American Van Lines Won't Move My Stuff, Won't Tell Me Why - The Consumerist

He and his family have made it safely to California, but all of their stuff is still on the wrong coast. I agreed to work with NAVL because I believed, at the time, that it was a reputable and reliable service provider. As of today, August 10, my things remain in Massachusetts; there is no driver to move them; and no one will give me a firm date for delivery because they just don't know. After multiple unreturned emails and phone calls, I finally spoke with a customer service representative. She had no answers and no way to get those answers. The only thing I was offered was either $100 a night for a "mid-range hotel" and 50 percent reimbursement on reasonable meals, or some air mattresses and linens for us to sleep on why they figure things out. Their excuse for not reducing the price is: "it's tariffed. The steps in our Ultimate Guide to Fighting Back may prove useful for finding someone with actual knowledge of what the holdup might be. Customer service ninja methods for contacting executives would be a good start for John in this case. The pros, cons and costs of a home alarm system Seat belt survey reveals the states with the highest use 911 plans to accept texts, videos, and photos 1. NAVL