north-american-van-lines.pissedconsumer.com/avoid-north...

The Movers were unprofessional, they dropped items, packed artwork with sharp objects, and even did not move some items because the mover did not bring enough packing material (though their agent inventoried my house). Then they told me on the phone I had 12 months to file a claim. I filed a claim before 9 months, they then proceeded to "lose" it and rejected my claim because "I" did not file the claim on time. I talked to supervisors, wrote a letter to the president. They treated me like a criminal and never acknowledged the complaints I had with the mover or claim. Written by Charles on July 8, 2010 Totally agree about poor service and not caring about customers. Delivered 1/2 of belongings during contracted period. Two weeks late and still have not received the balance. Cannot give a delivery date and really don't seem to care. Kitchen stuff-expensive pots and pans and appliances gone. We paid an extra thousand for insurance and have not collected a penny after 2 years. We've lost so much and through the disaster of trusting these movers. And wanted to charge us overtime for not finishing their contracted work. Although instructed specifically to wait for our arrival so we could do it systematically. There is not a day that goes by that we aren't grieving over something that was stolen by these movers. Written by Connie on January 26, 2010 Our last move was with North American as well and we had the most damage of any time we had moved before - and we had moved 12 times before. When I called Customer Service to complain about the service, I was told "Our charges are based on weight and distance". When I asked to speak with someone in upper management to hear my complaint, I was told "No. I'd write my own, but I'm trying to keep my blood pressure down. I can sum it up with this: If you die and get sent to ***, North American Van Lines will move you there. I ended up moving far less stuff and was told in advance when I asked that it would be weighed and adjusted based on wei. Since my company was paying for a small portion of the relocation expenses, I was forced to get quotes from several differ. North American Van Lines